Customer care
Returns & Exchanges
Not quite right? You have 30 days to return or exchange.
Our promise
If your OSCY set isn't quite right, you have 30 days from delivery to return or exchange it.
How to return
- Email us. Send your order number and the item(s) you'd like to return to hello@wearoscy.com.
- Get your authorisation. Within 1–2 business days we'll reply with your return authorisation and the return address.
- Pack and send. Return items unworn and unwashed, with original tags and packaging.
- Receive your refund. Once your return is inspected, approved refunds go back to your original card within 10 business days.
Return shipping
| Where you are | Return shipping |
|---|---|
| Hong Kong | Free. We'll arrange it for you. |
| Outside Hong Kong | Paid by the customer. Please use a tracked service. |
| Faulty, damaged or incorrect items | Covered by OSCY, wherever you are |
Original shipping fees and any import duties or taxes paid on delivery are non-refundable.
Exchanges
Need a different size or colour? Email us with your order number and the size or colour you'd like. We'll confirm availability and guide you through the exchange, which follows the same shipping rules as returns.
Damaged or incorrect items
Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund.
Sale items and gift cards
Items bought at a sale price are final sale and can't be returned or exchanged, unless they're faulty or incorrect. Gift cards are non-refundable.
European Union customers
If your order ships to the EU, you may cancel or return it within 14 days of delivery for any reason, provided items are in the condition described above.
Still need help?
We're here for you
Email hello@wearoscy.com. We reply within 1–2 business days, Monday to Friday (Hong Kong time).
Contact us